Support
Last updated: July 7, 2026
Premium Access
- I paid but have no access: send the email registered with Stripe to support@myastrosync.com with subject "Premium Access". We verify within 2 hours.
- Cancel subscription: email us or cancel directly via the link in your Stripe confirmation email.
- Refund: evaluated case by case. Contact us with proof of payment.
Frequently Asked Questions
Is the generated horoscope personalized for me?
Yes. We calculate the exact position of the Sun, Moon, and planets at the time and place of your birth, generating a unique analysis — never generic sun signs.
Why do I need to provide birth time and city?
Time and city determine your Ascendant and Astrological Houses, essential for accuracy. If unsure, use the approximate time your parents recall.
Does MyAstroSync predict the future?
No. Our methodology is based on Jungian analytical psychology — we focus on behavior patterns and self-knowledge, not predictions.
What languages is the service available in?
14 languages: Portuguese, English, Spanish, French, German, Italian, Russian, Japanese, Chinese, Arabic, Hindi, Dutch, Korean, and Turkish.
How do I cancel my subscription?
Email support@myastrosync.com with subject "Cancellation", or use the link in your Stripe confirmation email. Access remains until the end of the paid period.